We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer experience survey regarding Child Welfare Services Program Specialist Peggy Ruefer:
“I can't remember any time I have received such good customer service as what I received from Peggy Ruefer. She was awesome.”
From a customer experience survey regarding Protective Services Worker Michelle Parks:
“My social worker Michelle Parks is AMAZING! I'm CPS-involved so it's been a tough process overall, but she has really helped with her honesty and compassion, as well as her genuine concern for my child's well-being, as I am! Thank you!”
From a customer service card regarding Clerk of the Board of Supervisors Assistant Jesus Flores:
"One of the best services I've ever had. Wish all agencies were like this one."
From a customer experience survey regarding Human Services Specialist Sadie Mackell:
“Sadie was knowledgeable, quick to respond, and diligent in working to get our problem solved. Sadie always called when she said she was going to call with an update and made sure we knew she was making our case a priority. We are grateful for the work she did!”
From a customer experience survey regarding Child Support Officer Cindy Godinez:
“She explained a lot I was in the dark about.”
From a customer experience survey regarding Child Support Office Ma Felisa Ople:
“Ms. Ople was brilliant! Very professional, very knowledgeable and very patient at explaining this process to me. Very efficient in processing all paperwork and sending it out to me. Thank you!”
From a customer service survey regarding Child Support Officer Maria Cecelia-Rivera:
“AMAZINGLY kind and thorough with keeping me updated and letting me know the different ways to contact DCSS. I’m a huge fan of how nice she is.”
From a customer experience survey regarding Protective Services Worker Mary Grady:
“We are very grateful with Mary Grady who is very knowledgeable, responsive in timely manner, positive in all that she does.”
From a customer experience survey regarding Protective Services Worker Jorge Ballesteros:
“I just wanted to provide feedback on my interactions with Jorge Ballesteros. This isn't the first time that I have gone through the ICPC process with Jorge, but for each time, he has provide top quality support to me in all aspects of the process. In addition, the entire team is such a great asset to COSD HHSA.”
From a customer experience survey regarding Protective Services Worker Crystal Irving:
“Crystal was a great help! She not only answered my questions, she also connected me with resources. I was pretty frustrated when I reached out to her and she did an amazing job putting in perspective what it's like on the other end of foster. I appreciate her very much!”
From a customer service survey regarding Child Support Officer Cristina Sandoval:
“Cristina was very courteous and made sure all my questions were answered.”
From a customer service survey regarding Child Support Officer Luis Espada Cortez:
“I was extremely satisfied with his help.”
From a customer service survey regarding Child Support Officer Daniel Lopez:
"He contacted me in a timely matter and was a great help in handling my situation.”
From a customer experience survey regarding Protective Services Worker MayChao Moua:
“MayChao Moua was very responsive, helpful and kind. Went out of her way to help and with a great attitude.”
From a customer experience survey regarding Protective Services Megan Noronha:
“Megan Noronha was very professional and helpful in dealing with my case. I appreciated her assistance.”
From a customer service survey regarding Child Support Officer Chris Lampert:
“Chris was amazing. My case worker truly went above and beyond the call of duty. Due to COVID-19, our communication had to be via text. Chris was extremely helpful and was able to provide the information I needed. Thank you Chris for your time and help.”
From a customer experience survey regarding HHSA Admin Analyst Ryan Loughrey:
“Ryan Loughrey is always very kind and understanding. She's always been very helpful and caring. She's treats her peers with respect in such a professional way. She's is a great colleague to work it.”
From a customer experience survey regarding Child Welfare Services Program Specialist Peggy Ruefer:
“I can't remember any time I have received such good customer service as what I received from Peggy Ruefer. She was awesome.”
From a customer experience survey regarding Protective Services Worker Grace Pappas:
“Ms. Grace Pappas was helpful, knowledgeable, and always attentive to my son. It’s a pleasure working with her as her client.”
From a customer experience survey regarding HHSA Admin Analyst Andrea Fulwiler:
“Great employee who cares and is very helpful to the customer.”
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