We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Jackeline Lee, a social worker with Aging & Independence Services:
“Mrs. Jackeline Lee has been very kind and helpful with our family. I truly appreciate her kindness and rareness towards us. This is a better world because of people like Mrs. Lee.”
From a customer satisfaction survey regarding Jacqueline Doyle, a program coordinator with Public Health:
“Jacqueline Doyle is a great team player! She is very attentive and helpful. I appreciate her enthusiasm and willingness to go above and beyond.”
From a customer satisfaction survey regarding Spring Valley Library:
“Please compliment the Spring Valley Library branch for their artistic holiday display case that greets visitors near the main entrance. I also liked their recommendations of holiday cookbooks, and children's picture books.”
From a customer satisfaction survey regarding Senior Agricultural/Standards Inspector Sioban Lozada:
“Sioban Lozada was so helpful in the processing of our restricted use permit. Considering the changes in 2025, she gladly helped us get us going by Jan 1st. Thank you.”
The Karen Cooper Foundation left the following comment on Facebook regarding Animal Services:
“We’re thrilled to have been able to gift you toys and treats this Christmas. Thank you for all the incredible work you do to help your dogs find their forever homes!”
From a customer satisfaction survey regarding Information Technology Analyst Brian Frauenthal:
“Brian went above and beyond in assisting me with getting my staff online with a major IT issue. He was professional, helpful, provided excellent guidance and certainly went above and beyond with this job.”
From a customer satisfaction survey regarding Community Health Program Specialist Marti Brentnall:
“Marti Brentnall is a great speaker. She is engaging and very knowledgeable.”
From a customer satisfaction survey regarding Housing Specialist Deborah Brice:
“I never thought that I would be treated with such kindness and respect. My blessings to Deborah Brice.”
From a customer satisfaction survey regarding Anthony Richardson, volunteer and public services coordinator with Parks and Recreation:
“My experience with parks coordinator Anthony Richardson was absolutely wonderful. He was professional at all times, thoroughly informative and had an amazing attitude during every phone conversation. It’s rare to come across someone with such great character. I had to show some sort of gratitude.”
From a customer satisfaction survey regarding Jason Espinoza, a social worker with the Office of Homeless Solutions:
“Jason Espinoza has been very helpful & kind to me. I appreciate all the help he has provided me in a short time period. I look forward to working with him & all the resources he has offered me. Thank you.”
From a customer satisfaction survey regarding Office Assistant Kathryn Orcino:
“Kathryn Orcino, Office Assistant at Self-Sufficiency Services, Office of Military & Veterans Affairs has been very helpful to my wife as she is helping me with VA applications.”
From a customer satisfaction survey regarding Housing Specialist Ahfmed Sanders:
“My meeting today with Ahfmed Sanders was very helpful. He helped me understand my situation better. He is very knowledgeable and resourceful. Thank you, Mr. Sanders.”
From a Community Emergency Response Team (CERT) program graduate:
“Thankful for all of my training I’ve had with y’all. I wasn’t expecting to use it so soon. We’re in Portland on a trip and found a man seizing on the sidewalk this a.m. Two employees from a nearby business ran to help and together all of the steps flowed almost exactly like I learned to do until the paramedics were able to arrive. Thank you for teaching us well!”
From a customer satisfaction survey regarding Human Services Specialist Clinton Kvistad
“Clinton Kvistad is extremely helpful and always pleasant to work with.”
From a customer at Veterans Village of San Diego’s Stand Down event regarding Child Support Services:
“I am so glad I came to this event and that Child Support Services is willing to help me. Because I am homeless and don’t work, I wouldn’t have been able to pay.”
From a customer satisfaction survey regarding HHSA Program Coordinator Sebastian Falcon:
"I am the SharePoint administrator for my department and received a request to provide access/modify permissions in a way I do not regularly do. Sebastian answered my questions on Teams, and also agreed to join the scheduled Teams call to address this issue. He answered all the questions I posed, in addition to others on the call. I would not have been able to complete this request without his help."
From an email regarding Supervising Medical Examiner Chuck Thomson:
“I am writing to express my sincere gratitude and commendation to Medical Examiner Investigator Chuck Thomson for his outstanding presentation at our Administration of Justice classes at Palomar College… The feedback from the students has been overwhelmingly positive. Many of them were particularly inspired by Investigator Thomson’s dedication, expertise and passion for his work”
From a letter regarding Chief Medical Examiner Dr. Steven Campman:
“There are no words that could even start to say how grateful I am to you for helping me get the help I’ve needed. You truly have shown me that there are still people who care and are willing to help others in need… Thank you again for your help, for caring and your compassion, not only that, but thank you for giving me hope again.”
From a customer satisfaction survey regarding Timothy Robinson, Housing Specialist with Housing and Community Development:
“Timothy Robinson was exceptionally diligent and responsive. A true asset for Housing. Thank You.”
From a customer satisfaction survey regarding Self-Sufficiency Services:
“The office in Chula Vista are so attentive & with a smile regardless of all the repeated questions all day long. I appreciate everyone of you for doing the best you can.”
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