We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer review on Google regarding the Office of Military & Veteran Affairs
“Jenny at the front desk was very helpful, she made sure I had the correct forms and instead of just turning me away when I had one incorrect form she instructed me to obtain the right copy of my VA documents and where I could go. Thank you.”
From a customer satisfaction survey regarding Alpine Library:
“Marilyn was very helpful friendly and helps my son pick the right book for his age! Thank you Alpine, the best library to bring my kids too!”
From a customer satisfaction survey regarding Mariedel Coronel:
“Mariedel Coronel is attentive, professional, generous, empathetic and compassionate. If it were not for her, I would be in full crisis mode. Life sometimes gets in the way of allowing me to get things done promptly. However, the County has a case manager, a specialist, who ALWAYS saves the Day. The County has a jewel in Mariedel. She makes me feel important. She is amazing in the truest sense of the word.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Estefania Allen-Perez:
“Always prompt in responding to BHS requests.”
From a customer satisfaction survey regarding HHSA Information Technology Principal Susan Walsh:
“Susan embodied the essence of the county's HEART philosophy. She took the time to investigate my question thoroughly and provided me with a prompt and proficient solution. A++++ customer service.”
From a customer satisfaction survey regarding California Children’s Services Occupational/Physical Therapist Carrie Griep:
“Carrie Griep is top notch as a PT and has been an essential part of our son's amazing progress! The whole team there is fantastic!!!”
From a customer satisfaction survey regarding Information Technology Analyst Brian Frauenthal:
“Brian is a great partner, helping me meet our mutual customers' needs. He's friendly, professional, collaborative, and responsive. I always enjoy working with him.”
From a review regarding the HHSA South Region Family Resource Center:
“Incredible staff, and LGBTQ+ friendly!!! I loved all of my interactions there and it didn't take me long at all to get my EBT card printed. Highly recommend this office/branch.”
From a customer satisfaction survey regarding Information Technology Specialist Rick DeHaven:
“We really appreciate Rick DeHaven's dedication and working behind the scenes to make sure this request was completed.”
From a veteran assisted at the Stand Down event in July 2023.
“I never in my life would have imagined that Child Support has such great human beings working for them. They all have intention to assist with real kind hearts.”
From a customer satifaction survey regarding the Probation Department’s IT team:
“I can't say enough great things about the Probation Department's IT Team. I appreciate the quick and accurate responses I receive from each of you. Thank you for all you do.”
From a customer satisfaction survey regarding Senior Protective Services Worker Carmen Arronte:
“I was helped by Carmen Arronte, who reached out timely and assisted with a matter in another county! Thanks Carmen!!”
From a customer satisfaction survey regarding Board Assistant Sabrina Holden in the Clerk of the Board of Supervisors department:
“Very personable. Great with my toddler! Made the process easier!”
From an email regarding the Registrar of Voters:
“As busy as everyone is, I wanted to take a moment to express my awe and appreciation for the phenomenal job the SD County Registrar of Voters has done (and continues to do) ensuring the safe, accurate and fair election process for the county of SD! I thank you with all my heart.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst John Vogel:
“John responds in a timely manner and always with a positive and professional attitude. He is well-versed in many of the areas in that I frequently encounter issues and provides guidance.”
The Department of Animal Services received this update on its Facebook page from a family who recently adopted a dog and they included cute pictures!
“We adopted our boxer, now named Gus, from you guys recently and just wanted you to know he is the most perfect guy! We had a great experience there and we love him so much. He has made himself right at home and found a bestie in our other pup! Thank you guys for all that you do!”
A reply to a tweet from @ReadySanDiego regarding the Potrero Valley Road Fire:
“Thank you for all the hard work all of you do. It frightens the heck out of me when I hear there is a fire nearby, but you always come through. You are men and women of action, fearless heroes. The community loves you. Thank you so so much great job!!!!”
From a customer satisfaction survey regarding Board Assistant Sabrina Holden in the Clerk of the Board of Supervisors department:
“Very personable. Great with my toddler! Made the process easier!”
From a customer satisfaction survey regarding Protective Services Worker Nicolette Ambriz:
“Nicolette Ambriz has done an amazing job collaborating care with our mutual client. She is lovely to work with, prompt in her communication, and her care for her clients is apparent. Thank you, Nicolette, for all the hard work!!”
From an email regarding Fire Prevention Specialist Stephen Ware:
“I would like to commend County Fire employee, Stephen, who installed my pool alarm in Jamul this morning. Stephen was very knowledgeable, friendly, and informative on other programs the County is offering to keep our home fire safe. Stephen is a wonderful representation of San Diego County Fire and deserves to be recognized for his excellent customer service and pride for the communities he serves.”
