Jay's Program

From a Jay’s Program participant working for Child Welfare Services:

“I am learning many skills in this job, and I am learning more about myself,” said Pilar Healy.

Program Coordinator Charles Gailband and Senior Park Ranger Christian Gonzalez

From a customer satisfaction survey regarding Parks and Recreation Program Coordinator Charles Gailband and Senior Park Ranger Christian Gonzalez:

“We attended the Hawktober event at Sycamore Canyon/Goodman Ranch and we all loved it! Ranger Gonzalez and Charles Gailband were fabulous speakers and really made all the raptor information so fascinating and understandable. And of course, the beautiful raptors were amazing. We were thrilled to see them up close. Thank you so much!!!”

Scott Rosecrans, Environmental Health Specialist III

From a customer satisfaction survey regarding Environmental Health Specialist Scott Rosecrans:

“I had the pleasure of being helped by Scott Rosecrans. He was extremely helpful, knowledgeable and polite. You’ve got an A+ employee in Scott Rosecrans!”

Theresa Key, Protective Services Worker

From a customer satisfaction survey regarding Protective Services Worker Theresa Key:

“Theresa Key has been a wonderful social worker for our soon to be adopted son. She exemplifies the county's HEART initiative. She truly has been a blessing to work with and I hope my wife and I will have the pleasure of working with her in the future.”

Donna Redondo, Nurse Practitioner

From a customer satisfaction survey regarding Public Health nurse practitioner Donna Redondo:

“Donna Redondo needs a cape! She is the most intuitive, caring and knowledgeable nurse practitioner I have ever met.”

Clerk of the Board of Supervisors

From a Google review regarding the Clerk of the Board of Supervisors:

“I applied for my passport here and the staff is so lovely. Liz is the agent who helped me with my photo and my application. She was so incredibly friendly and made sure that all of my questions were answered. Liz was also very informative and let me know what the next steps were, how to track my application progress, etc.…. Traveling is exciting and the process of getting ready can be overwhelming, but they truly alleviated a lot of the stress I initially felt. Thank you for a smooth experience.”

ARCC

From a five-star review on Yelp regarding the Assessor/Recorder/County Clerk Office at the County Administration Center:

"Quick and professional! I had to get my daughter's birth certificate and just walked in, filled out the application, waited for about 15 minutes for my number, got the paper and walked out right away! Parking is free to 3 hours at the visitor parking. Staff are extremely professional and informative. I haven't had this easy experience at a public office in a long time."

Julian Van Syoc, Fleet Team Leader

From a H.E.A.R.T. survey regarding Fleet Team Leader Julian Van Syoc:

“Julian Van Syoc demonstrated excellent customer service by answering all my questions with expertise, helpfulness, respect, patience, and courtesy!”

Isabel Casas, Human Services Specialist

From a customer satisfaction survey regarding Human Services Specialist Isabel Casas:

"Isabel is one of the best workers I have dealt with. She treated me with honor and helped me with what I needed. She was direct, clear and informative. I can tell she really knows her stuff.”

Maria Pacheco, Human Services Specialist

From a customer satisfaction survey regarding Human Services Specialist Maria Pacheco:

”She was most informative, helpful and professional. Very patient and attentive a real asset to this Center”

Child Support at the South Region Live Well Center

From a customer service survey regarding the Department of Child Support at the South Region Live Well Center:

“The best staff yet! Impeccable service. I actually want to go again to just say ‘hi.’”

Public Health Services

From a HEART customer service survey regarding a visit to Public Health Services:

“It was a smooth, easy experience.”

Martha Magos-Brewer, Staff Nurse

From a H.E.A.R.T. survey regarding Public Health Staff Nurse Martha Magos-Brewer:

“Excellent person. Respectful and cordial.”

Barbara Lewer, Property Assessment Specialist

From a customer service card regarding Property Assessment Specialist Barbara Lewer:

“Barbara was extremely helpful. She greeted us with a smile and was very knowledgeable. She was awesome.”

Alexandria Perez-Dallaris, Assessment Clerk

From a customer service card regarding Assessment Clerk Alexandria Perez-Dallaris:

“Alexandria was extremely educational & professional & provided excellent customer service. Thank you very much for your assistance and help!!!”

Rosa Incontro, Child Support Officer

From a customer service survey regarding Child Support Officer Rosa Incontro:

“Very nice, efficient, helpful, great listener and very supportive. Patience, excellent customer service. Thank you so much for having Rosa working for you, many blessings to you all.”

Public Health Services

From a H.E.A.R.T. customer service survey regarding Public Health Services:

“I'm impressed with the people working here.”

Julie San Juan, Recordable Documents Specialist II

From a customer service survey regarding Recordable Documents Specialist Julie San Juan:

“Everything was AMAZING! We received incredible service that made our day even more special. We'll remember this day forever! My partner and I are so thankful for the amazing service we received.”

Gloria Gil, Recordable Documents Specialist I

From a customer service card regarding Recordable Documents Specialist Gloria Gil:

“Gloria provided outstanding service with honor and integrity. You should be proud to have such an extraordinarily honest civic servant in your institution.”

Nicole Romano, Program Specialist

From a customer experience survey regarding Child Welfare Services Program Specialist Nicole Romano:

“Nicole Romano is great to work with! She always follows up and responds to my calls and emails in a timely manner. She's an asset to the team!”