We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a HEART customer service survey regarding Revenue and Recovery Officer Christian De Gala:
“Christian De Gala responded most expeditiously and courteously to my email. I was very surprised at how easy and quickly my request was taken care of.”
From an email regarding Palomar Airport Office Support Specialist Laura Estrada:
"I wanted to take a quick moment to thank Laura and your collective team for how I was taken care of yesterday at the badging office. Laura was immensely helpful and most expeditious. She took great care of me, and I suspect that her general standard of performance is quite high. I wish everything worked this well."
From a customer experience survey regarding Protective Services Worker Omar Avila:
“Omar is an example of great internal customer service. Even though he was in an all day training, he followed up during a class break...”
From a customer service survey regarding Recordable Documents Specialist Hector De La Vega:
“Hector De La Vega was extremely helpful & patient with my questions for filing a power of attorney, quitclaim deed & FBA publication. Thank you Hector!”
From a HEART customer service survey regarding Public Health nurse Martha Magos-Brewer:
“Wonderful lady, very helpful.”
From a customer service card regarding Recordable Documents Specialist Brandi Contreras:
“Very impressed with very good quality of service. Brandi helped me and was very professional.”
From a customer service card regarding Recordable Documents Specialist Hector Delavega:
“Hector Delavega was extremely helpful & patient with my questions for filing a power of attorney, quitclaim deed & FBA publication. Thank you Hector!”
From a customer service survey regarding Child Support Officer Crisel Ulep:
“Awesome Zoom visit ... she’s professional and I feel so comfortable talking to her.”
From a customer experience survey regarding Protective Services Worker Brenda Heflin:
“Ms. Brenda Heflin spent an enormous amount of time and was very helpful. I really appreciated this. “
From a customer experience survey regarding Child Welfare Services Program Specialist Lori Ross:
“Lori Ross was extremely helpful. She followed up several times to my request and questions. She was patient with me and I felt supported. Thanks Lori!!!!”
From a customer service survey regarding Mae Gallon, Child Support Officer:
“Mae was the best case worker and so helpful through the entire process. She was easy to reach and had answers to all of my questions.”
From a customer service survey regarding Recordable Documents Specialist Mary Carpenter:
“Mary was excellent helping my son and I in regards to a quick claim. She was very patient, caring and so knowledgeable in all the items needed.”
From a customer service survey regarding Child Support Officer Monique Rice:
“She was great, very polite. She listened and she made my day better because sometimes someone to listen is all we need. Thank you.”
From a customer experience survey regarding Protective Services Supervisor Amy Nelmida:
“Thank you Amy Nelmida! I appreciate your timely expertise. The information you provided helped a relative guardian identify support and resources.”
From a customer experience survey regarding Protective Services Worker Jamayka Hicks:
“Jamayka Hicks has been wonderful and fast responding with my questions and needs. Thank you for having her assigned to my case.”
From a customer experience survey regarding Protective Services Worker Mary Grady:
“Mary Grady has been very helpful since the first day we’ve spoken. She’s very knowledgeable and has given us hope so far. We look forward to working with her.”
From an online customer service survey regarding Child Support Officer Jasmine Cisneros:
“Jasmine demonstrated excellent listening skills and offered me tailored solutions that exceeded my expectations.”
From a customer service survey regarding Child Support Officer Marlon Mitchell:
“After my LiveChat discussion, Marlon took the time to send me an email followed by a call to provide me superb customer service! I have absolutely been helped with what I needed and I truly appreciate him! Thanks Marlon!”
From a customer service survey regarding Child Support Officer Bruno Fierro-Lara:
“Bruno was great! He helped me with everything. Thank you.”
From a customer service survey regarding Child Support Officer Daniel Palacio:
“Daniel is by far the most professional and helpful person I have encountered in this organization.”
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