We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Pauline Pesayco, an admin analyst with HHSA’s Maternal, Child and Family Health Services:
“Pauline Pesayco has been invaluable to my program. She is knowledgeable, thorough, prepared, organized, and respectful of programmatic needs.”
From an email from the Department of General Services:
“Sarah Sweeney, Natalia Hentschel and CCO Team,
DSG, specifically Real Estate Services and Facilities Operations, want to recognize your team for coming alongside us to assist with the Cedar Kettner garage access change communications project. You leaned in on this quick turnaround request with an in-depth communications plan for a high-profile property. Additionally, you shared your resources and technical expertise that made early communication possible, thoughtful, clear and effective. Kudos!”
From a customer satisfaction survey regarding the Department of Environmental Health and Quality:
“Best run department at the County! Everyone is always so helpful, knowledgeable and goes the extra mile to provide exceptional service!”
From a customer satisfaction survey regarding Library Technician Philip Samaniego:
“I want to leave praise for librarian Phillip from your Casa de Oro library. I am in my 70s and am faced with having to learn to read books on my computer. I have tried to learn how to do that online but it just doesn't take. This week I was at my local library and decided to see if Phillip could help me learn how it all works. He was so kind and patient while he showed me the ins and outs of reading on a Kindle. I am so appreciative!! He does a terrific job!”
From a customer satisfaction survey regarding Supervising Environmental Health Specialist Dignora Environmental Health Specialist Torres and James Wyatt:
“Miss Dignora Torres and Mr. James Wyatt, were very attentive and respectful when explaining how to apply to get the permit and be able to sell food to the public.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Alex Duarte
“Alex is always very kind and extremely helpful with guiding me through any IT processes and finding solutions--greatly appreciate her support.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Jay Maniego:
“Jay Maniego was so kind and friendly, and handled my request professionally and quickly. I was expecting it to take a week or two, but it took him less than a day. THANK YOU, JAY!”
From a customer satisfaction survey regarding Recycling Specialist Ellyn Law:
“Ms. Ellyn Law was extremely helpful regarding the Recycling mandate for the unincorporated San Diego County areas. She easily explain the background and provided options that were available. Her superb customer service is rare these days and was very much appreciated.”
From a customer satisfaction survey regarding Muriel Galsim, an environmental health specialist with the Department of Environmental Health and Quality:
“Muriel Galsim always treats me with respect and professionalism, I enjoyed working with her in my projects.”
From a customer satisfaction survey regarding Protective Services Worker Nadia Rizvi:
“I just wanted to share my gratitude for my experience with PSW Nadia Rizvi while calling to file a CWS report. She was incredibly patient, understanding, empathetic, and went above and beyond to reconnect with me after our phone call got disconnected. Thank you and I appreciate all the hard work of your whole team!!
From a customer experience survey regarding Senior Agricultural/Standards Inspector Jaime Garza:
“Jaime Garza is a jewel. He is the best example of a perfect inspector. I have been a beekeeper for more than 35 years, and I have never met an inspector who performed to a higher level than Jaime Garza. He is conscientious, empathic, welcoming and accessible.”
From a Google review regarding the Assessor/Recorder/County Clerk:
“I knew it would be a ‘learning experience’ because I wasn't sure of what I needed to bring, etc. To my surprise, I walked away with the document I thought would arrive in 4 to 6 weeks. Everyone I needed to speak with was listening, informed on their role, and encouraging. I was awe-struck with the experience I had and only hope others have the same. It did take less than 2 hours ... and the lines moved well. Thank you so much to all working there ... from the front door security to each department I needed to go to!!”
From a customer satisfaction survey regarding Information Technology Analyst Estefania Allen-Perez:
“BHS requests are done promptly. Quick actions to all request. Quick response to all email questions and requests.”
From a customer satisfaction survey regarding Land Use and Environmental Planner Kevin Johnston:
“I have interacted with Kevin Johnston over the past couple years on a zoning issue and his responsiveness has consistently surpassed expectations. He's quick to respond to emails or phone calls with factual, accurate and complete answers… He is an excellent representative of your organization.”
From a customer satisfaction survey regarding the Department of Animal Services:
“Thank you to the Bonita County Animal Shelter! The staff were very nice and we have been loving our new kittens!”
From a customer satisfaction survey regarding Health and Human Services Agency’s Office of Vital Records and Statistics:
“The staff cares, period. You can train people to do a multitude of tasks but you cannot train them to care. It has to be in them… I'm grateful for the help I receive, which in turn helps families.”
From a customer satisfaction survey regarding Borrego Springs Library:
“Our library is BEAUTIFUL and the people there are amazing. They are always happy, smiling and willing to lend a hand. I feel so fortunate to have them and our library here. THANK YOU!!!!”
From a message regarding Aging & Independence Services, who contracts with Jewish Family Service and Interfaith Community Services to provide home safety modification and repairs that include minor home improvements that prepare older adults to shelter-in-place during emergencies:
“We installed a window AC unit last week just before the heat hit our region. The caregiver texted me to say we probably saved her mothers life this weekend. The unit was installed in the living room where client lived/slept on the couch for four nights. Daughter said the it was over a 100 degrees in the rest of the house…”
From an email regarding the Live Well San Diego 5K:
"I wanted to thank you for being so inclusive with this race. It was the first time I saw categories for people who do not fit the cisgender categories for a race and it was amazing. As a nonbinary runner I felt so seen and empowered and I am so unbelievably grateful for this race. Being able to race as who I am made my entire month. This was a great event for people of all socioeconomic backgrounds, body types, races, genders and ethnicities to come together as a community."
From a customer satisfaction survey regarding HHSA Information Technology Analyst Tess Bugay:
“Tess is always attentive to our requests and responds quickly! I really appreciate all of her assistance! 🙂”
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