We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Information Technology Specialist Rick DeHaven:
“We really appreciate Rick DeHaven's dedication and working behind the scenes to make sure this request was completed.”
From a veteran assisted at the Stand Down event in July 2023.
“I never in my life would have imagined that Child Support has such great human beings working for them. They all have intention to assist with real kind hearts.”
From a customer satifaction survey regarding the Probation Department’s IT team:
“I can't say enough great things about the Probation Department's IT Team. I appreciate the quick and accurate responses I receive from each of you. Thank you for all you do.”
From a customer satisfaction survey regarding Senior Protective Services Worker Carmen Arronte:
“I was helped by Carmen Arronte, who reached out timely and assisted with a matter in another county! Thanks Carmen!!”
From a customer satisfaction survey regarding Board Assistant Sabrina Holden in the Clerk of the Board of Supervisors department:
“Very personable. Great with my toddler! Made the process easier!”
From an email regarding the Registrar of Voters:
“As busy as everyone is, I wanted to take a moment to express my awe and appreciation for the phenomenal job the SD County Registrar of Voters has done (and continues to do) ensuring the safe, accurate and fair election process for the county of SD! I thank you with all my heart.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst John Vogel:
“John responds in a timely manner and always with a positive and professional attitude. He is well-versed in many of the areas in that I frequently encounter issues and provides guidance.”
The Department of Animal Services received this update on its Facebook page from a family who recently adopted a dog and they included cute pictures!
“We adopted our boxer, now named Gus, from you guys recently and just wanted you to know he is the most perfect guy! We had a great experience there and we love him so much. He has made himself right at home and found a bestie in our other pup! Thank you guys for all that you do!”
A reply to a tweet from @ReadySanDiego regarding the Potrero Valley Road Fire:
“Thank you for all the hard work all of you do. It frightens the heck out of me when I hear there is a fire nearby, but you always come through. You are men and women of action, fearless heroes. The community loves you. Thank you so so much great job!!!!”
From a customer satisfaction survey regarding Board Assistant Sabrina Holden in the Clerk of the Board of Supervisors department:
“Very personable. Great with my toddler! Made the process easier!”
From a customer satisfaction survey regarding Protective Services Worker Nicolette Ambriz:
“Nicolette Ambriz has done an amazing job collaborating care with our mutual client. She is lovely to work with, prompt in her communication, and her care for her clients is apparent. Thank you, Nicolette, for all the hard work!!”
From an email regarding Fire Prevention Specialist Stephen Ware:
“I would like to commend County Fire employee, Stephen, who installed my pool alarm in Jamul this morning. Stephen was very knowledgeable, friendly, and informative on other programs the County is offering to keep our home fire safe. Stephen is a wonderful representation of San Diego County Fire and deserves to be recognized for his excellent customer service and pride for the communities he serves.”
From a customer email regarding Child Support Officer Gisela Licea:
“Don’t lose that human side of yours that shares the good towards us dads who are trying their best to provide for their kids. Positive words go a long way. Gracias.”
From a customer satisfaction survey regarding Juan Juarez, a protective services worker with Child Welfare Services:
“Juan Juarez is always there when we need him he gets back to us quickly. He listens to us a care about what we think is best for our family.”
From a customer satisfaction survey regarding Child Support Officer LaVeannia “Michelle” Johnson:
“Michelle was very nice, courteous and helpful. She sent me what she said she would right away.”
From a customer satisfaction survey regarding Deputy Medical Examiner Greg Pizarro:
“Dr. Pizarro is very sweet, caring, and knowledgeable. I really appreciated him.”
Fire Station 44 crews were dispatched to Pine Valley on Dec. 11 for a call about a man who was unresponsive. Arriving firefighter paramedics began immediate CPR and life saving measures. The patient had to be revived three times as he was driven to the hospital. The former law enforcement officer, who is now in recovery, stopped by the fire station to bring a token of appreciation. Photos of the special moment were posted to Instagram. Here’s what one commenter said:
“Thank You all for Saving my Dad!! You all are true HERO’s that deserve recognition 👊🏼”
From a customer satisfaction survey regarding Road Crew Supervisor Scotty Lewis:
“Scotty Lewis was excellent in answering me back as to when our road was going to be paved. Now I feel like Mater from the movie ‘Cars’ when I drive on it! 😊 Thank you all very much!”
From a customer satisfaction survey regarding Protective Services Worker Tuyen Ly:
“Tuyen Ly was very pleasant, personable and answered my questions. She gave me resources I needed to hear about, such as affordable housing and SNAP benefits.”
From a customer satisfaction survey regarding Board Assistant Sidra Marshall in the Clerk of the Board of Supervisors department:
“Everything was wonderful! Great representation of County culture and HEART.”
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