We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a Google review regarding the South Region Live Well Center at Chula Vista:
“They are the best ever! Compassionate and understanding as best as they can be! If you are really down and out, they will help you in my experience. Thanks to all of them! 👍 Runs smooth, fast and thank goodness a lot of security to keep order! Great place! The best HHSA building I have ever been too!
From a customer satisfaction survey regarding the Public Health Center North Inland in Escondido:
“I had a great experience at North Inland Public Health Center Escondido. Great Staff and helpful from Security, Clerks, Health providers. Thank you🤗”
From a customer satisfaction survey regarding Public Health Nurse Lisette Cauchon:
“Lisette Cauchon is a very good worker. I’m very grateful for the effort she has made to help me these months of my pregnancy.”
From a customer satisfaction survey regarding Housing Specialist Timothy Robinson:
“Timothy Robinson was exceptionally diligent and responsive. A true asset for Housing. Thank you.”
From a participant in the Planning for Effective Community Engagement training held by the County Communications Office:
“Thank you for offering such a helpful training. The framework really helped open my eyes about how different approaches are suitable for different situations. I liked being able to apply the tools with real-life scenarios from colleagues… Thank you!”
From a customer satisfaction survey regarding Dr. Jennifer Tuteur, San Diego County’s Deputy Public Health Officer:
“Dr. T's telebriefings for the healthcare sector are awesome! Keep them coming, Dr. Tuteur!”
From a customer satisfaction survey regarding Cathy Kent:
“I can't stress enough how grateful I am for the county employees help in getting a CEP permit. Jescel Esteban is such a star! Always pleasant, resourceful and on the ball! Thanks everyone though really!!! If you had Yelp, I'd leave 5 stars!”
From a customer satisfaction survey regarding Environmental Health & Quality Office Assistant Cathy Kent:
“Cathy Kent was extremely helpful assisting me with obtaining permits for three of our body artists. I'm extremely impressed with how thorough and prompt she was.”
From a customer satisfaction survey regarding Senior Agricultural/Standards Inspector Nancy Wickus:
“Nancy Wickus is hands down the most helpful person I have dealt with in any municipality. She understands the industry and can communicate the governmental jargon into industry language. I cannot say enough about what she does for the industry.”
From a customer satisfaction survey regarding Elemaida Landers, a health information management tech with Epidemiology:
“Elemaida Landers is consistently one of the friendliest, most efficient clerks there. She is always pleasant and always nice to work with.”
From a customer satisfaction survey regarding Alexis Sun, a housing specialist with Housing and Community Development Services:
“Alexis Sun has been a pleasure to work with and has shown consistent support for our veterans during the housing process. Thank you!!”
From a customer satisfaction survey regarding HR Services Manager Taryell Simmons:
“Taryell Simmons is great! He is very helpful to me when I need things asap, as I often do. He is always super cheerful, which makes me get more cheerful when I speak to him...thanks Taryell!”
From a customer review on Google regarding the Office of Military & Veteran Affairs
“Jenny at the front desk was very helpful, she made sure I had the correct forms and instead of just turning me away when I had one incorrect form she instructed me to obtain the right copy of my VA documents and where I could go. Thank you.”
From a customer satisfaction survey regarding Alpine Library:
“Marilyn was very helpful friendly and helps my son pick the right book for his age! Thank you Alpine, the best library to bring my kids too!”
From a customer satisfaction survey regarding Mariedel Coronel:
“Mariedel Coronel is attentive, professional, generous, empathetic and compassionate. If it were not for her, I would be in full crisis mode. Life sometimes gets in the way of allowing me to get things done promptly. However, the County has a case manager, a specialist, who ALWAYS saves the Day. The County has a jewel in Mariedel. She makes me feel important. She is amazing in the truest sense of the word.”
From a customer satisfaction survey regarding HHSA Information Technology Analyst Estefania Allen-Perez:
“Always prompt in responding to BHS requests.”
From a customer satisfaction survey regarding HHSA Information Technology Principal Susan Walsh:
“Susan embodied the essence of the county's HEART philosophy. She took the time to investigate my question thoroughly and provided me with a prompt and proficient solution. A++++ customer service.”
From a customer satisfaction survey regarding California Children’s Services Occupational/Physical Therapist Carrie Griep:
“Carrie Griep is top notch as a PT and has been an essential part of our son's amazing progress! The whole team there is fantastic!!!”
From a customer satisfaction survey regarding Information Technology Analyst Brian Frauenthal:
“Brian is a great partner, helping me meet our mutual customers' needs. He's friendly, professional, collaborative, and responsive. I always enjoy working with him.”
From a review regarding the HHSA South Region Family Resource Center:
“Incredible staff, and LGBTQ+ friendly!!! I loved all of my interactions there and it didn't take me long at all to get my EBT card printed. Highly recommend this office/branch.”
News about and for county of San Diego employees.
Search County News
Archive of Stories
Copyright @ San Diego County InSite News 2018. All Rights Reserved.
Powered by Squarespace.