We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer satisfaction survey regarding Adult Protective Services Specialist Natasha Garner:
“Natasha Garner was very sweet and compassionate and tried to give me different options. I really appreciate the time she spent with me on the phone. Of all the agencies I've called about identity theft, she was the most attentive, helpful, knowledgeable person yet.”
From an email regarding Senior Revenue and Recovery Officer Juan Chavez and Revenue and Recovery Officer Trainee Rudy De La Mora:
“I am writing to formally recognize and commend two of your star employees, Mr. J. Chavez and Mr. Rudy, for the outstanding customer service they provided to me over the past few months.
Since May 2024, both gentlemen have exhibited a calm and friendly demeanor, coupled with unwavering professionalism during our interactions. Their extensive knowledge and ability to clearly explain the process of the request for demand regarding the liens on a property have been invaluable.
Their meticulous attention to detail and willingness to go above and beyond to assist me have made a significant positive impact.
As a real estate broker, I deeply appreciate the high level of service provided by Mr. Chavez and Mr. Rudy.
I am confident that they extend the same level of excellent service to the rest of our community, contributing greatly to the reputation and efficacy of the San Diego County Office of Revenue and Recovery.
It is because of dedicated employees like Mr. Chavez and Mr. Rudy that San Diego County continues to thrive and serve its residents with excellence. I kindly request that they be formally recognized for their exceptional service to the community.”
From a customer satisfaction survey regarding Human Services Specialist Chentell Ingram at the North Coastal Live Well Center:
“Chentell Ingram is amazing! She is polite and answered all my questions with a pleasant attitude.”
From an email regarding a Parks and Recreation event:
“I just wanted to take a moment to express my gratitude for organizing the Women in the Wild backpacking event. As a first-time backpacker, participating in the overnight trip was all I could’ve asked for. Your program offers an incredible opportunity for women to connect with nature and each other in a supportive environment. This trip ignited a new excitement for exploring the outdoors and I’m looking forward to participating in future events! Once again, thank you for all the hard work that was put into this event for us, I had so much fun!”
From a customer satisfaction survey regarding Self-Sufficiency Services:
“I can't tell you how thankful I am that the staff member helped me and my family in a timely manner and empathetic manner. We ran out of food and this means the world to us!”
From a customer satisfaction survey regarding Sabrina Holden, board assistant with the Clerk of the Board of Supervisors:
“Overall an outstanding experience! I would come here again gladly any time!”
From a customer satisfaction survey regarding Senior Office Assistant Reuben Ramos with Housing and Community Development Services:
“Reuben Ramos was so kind in helping me with my paperwork.”
From a customer satisfaction survey regarding Public Works:
“The repairs on Otay Lakes Road are absolutely perfect! I drive that road every day and the work is progressing efficiently and being done expertly. Thank you Jamacha Road Station Crew!”
From an email regarding Auditor & Controller Admin Secretary III Teresa Wolfe:
“The University of Southern California deals with several governmental agencies within California and other states and it is rare that someone in one department will take the time to offer true public service and go beyond their departmental duties. As such, I wanted to reach out to you and let you know that Teresa Wolf is one of those rare individuals that is willing to give service.”
From a passport services customer satisfaction survey regarding Clerk of the Board of Supervisors Senior Board Assistant Savannah Perez:
“Excellent service! Thank you so much. What a great experience. Friendly and effective!”
From an email to Child Support regarding Child Support Officer Leila Rashoyan:
“I wanted to take a moment to extend my heartfelt thanks for meeting with me today. Your clarity and guidance have brought a sense of direction to an otherwise confusing process. Your comprehensive explanation and clear guidance have significantly alleviated my concerns. Thank you once again for your time, patience, and understanding. Your professionalism and kindness have not gone unnoticed, and I am grateful for your assistance.”
From a customer satisfaction survey regarding Eric Mejia, a housing specialist with Housing and Community Development Services:
“Eric Mejia was quick to reply and was very professional while speaking to me on the phone. Thank you, Eric for taking charge and getting things done.”
From a customer satisfaction survey regarding Community Health Program Specialist Kirthana Tangirala:
“Kirthana Tangirala is an exceptional representative of the County of San Diego. She is always prepared, treats people with respect and kindness, brings warmth and humor, and sets a tone of positivity in her dealings with other people. I have nothing but admiration for her professionalism.”
From a customer satisfaction survey regarding social worker Cindy Gallegos:
“I just want to say that words can’t express my level of gratitude that I feel from the assistance that I’ve received from Cindy Gallegos. I was treated with respect and as a priority. I’m so grateful. I was able to get the assistance that I was desperately needing. Cindy made me feel as if she went above and beyond.”
From a customer satisfaction survey regarding Epidemiologist Darian Grisso:
“Darian Grisso is knowledgeable and kind when it comes to lending out her expertise as an epidemiologist. Her involvement in a recent project has truly enhanced it to an impressive level and will help to enhance medical and health community resiliency in the future.”
From a customer satisfaction survey regarding Park Ranger Sam Olea:
“My wife and I and friends visited the San Diego Wilderness Gardens County Preserve on April 4, 2024. We had a very enjoyable time and were impressed by the varied habitats and condition of the Preserve. It, including the trail system, is well maintained with virtually no litter. The museum in the visitor center is modest in size, but the displays are well organized and very relevant and informative. We were equally impressed by staff member Sam Olea. He was very knowledgeable and informative. He was gracious and very courteous. We believe you should be very grateful to have such an able person on your staff.”
From a customer satisfaction survey regarding Self-Sufficiency Services:
“The office in Chula Vista are so attentive & with a smile regardless of all the repeated questions all day long. I appreciate everyone of you for doing the best you can.”
From a Google review of the Department of Animal Services’ Bonita Shelter:
“Friendly staff and smooth adoption process for our new fur baby 😀”
From a Google review of the Department of Animal Services’ shelter in Bonita:
“This place is amazing and I wouldn't trade it for anything. The people are really great and work with you to get it the right pet to fit in your forever home.”
From a customer satisfaction survey regarding Emergency Medical Services Specialist Trish Muth.
“Trish Muth is very professional and a great asset to the county and the overall healthcare system in San Diego County.”
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