We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From a customer experience survey regarding Protective Services Worker Edna Davis:
“Edna Davis treated me and my family with kindness and respect, in a traumatic situation compassion like that go a long way. Thank you, Edna!“
From a customer service survey regarding Child Support Officer Katie Satterlee:
“She has been available when I needed to speak or have a question clarified. She has always made sure that I understand my circumstances surrounding my case.”
From a customer service survey regarding Child Support Officer Dana Macken:
"She was both very polite and knowledgeable in helping me resolve my crisis."
From a customer service survey regarding Child Support Officer Melanie Enriquez:
“Melanie Enriquez provides exceptional service and is very timely in her responses. She treats people with dignity and respect.”
From a customer service survey regarding Child Support Officer Gualupe Rosales:
“So professional I just had to email her supervisor and comment on her efficiency!”
From a customer service survey regarding Child Support Officer Rosa Incontro:
“She was always on top of my case. I appreciated her outstanding concern and her follow up was on point.”
From a customer service survey regarding Child Support Officer Corina Clonch:
“She was superb, and her service is very excellent and professional."
From a customer service survey regarding Medical Examiner Office Assistant Diana Arcila:
“Very respectful and knowledgeable.”
From a customer service survey regarding Human Services Specialist Zenaida Lopez:
“She helped me with good information and she helped me understand the reason my case was closed.”
From a customer satisfaction survey regarding Human Services Specialist Livier Salazar:
“I am infinitely thankful for the sensibility towards LGBT and to direct me to resources. Livier was not only courteous and pleasant, she is also a good person.”
From a customer service survey regarding Public Health Nurse Lisette Cauchon:
“Very nice and thoughtful.”
From a HEART customer service survey regarding Public Health Nurse Mariana Badial:
“The staff are very attentive and reliable.”
From a customer satisfaction survey regarding Office Assistant Miranda Merab:
“Very helpful and informational in all my questions and our conversation in general. She was so pleasant and nice; it was like speaking to a friend who wants to help. Thank you!”
From a customer satisfaction survey regarding IT Principal Jason Liu:
“When I started having Adobe licensing issues I reached out to Jason for assistance. Jason was on it right away and constantly communicating and updating me on the status. I got licensing on my account reinstated and was up and running again in a very short time frame. It was done expeditiously and highly professionally. Support from Jason was beyond any expectations. Jason - thank you a lot!!”
From a customer service survey regarding Human Services Specialist Alisa Riego:
“She was awesome! The worker went above and beyond expectations.”
From a customer service survey regarding Child Support Officer Sonya Greco:
“Ms. Greco was courteous, knowledgeable and efficient. She created a document I needed to show another agency and emailed it to me promptly.”
From a customer satisfaction survey regarding Human Services Specialist Charles Gatlin:
“He was super super pleasant, very easy to talk to. Very helpful with everything. Great attitude. Always had a smile. He deserves a thank you from the supervisor. He was a very great guy!”
From a customer satisfaction survey regarding Human Services Specialist Abby Martinez:
“Abby did a great job of explaining everything to me and did not make me feel uncomfortable.”
From a customer experience regarding Health Information Management Technician Daisy Pinal:
“Another great experience with your department! This time, with Daisy Pinal. She was kind, patient and very knowledgeable in explaining to me how to fill out a birth certificate amendment form. The department of Vital Records is very fortunate to have such an exceptional representative as part of their team. Thanks again, Daisy!”
From a HEART customer experience survey regarding Public Health Nurse Veronica Gervasi:
“Amazing experience. Made my first pregnancy a blessing and was a wonderful help.”
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