We commit to a positive approach to provide our customers with a positive experience. We'll regularly highlight some of those positive experiences here.
Our positive approach is driven by serving with HEART. Learn more on the Customer Service website.
From an email from Harvard Medical Group regarding the COVID-19 Vaccination Team:
“The staff here wanted to thank you guys for your hard work. You guys have been great in returning our calls and answering questions regarding COVID vaccines and their allocations in a warm way. Your hard work and kindness are greatly appreciated. Again, thank you so much for your efforts in helping our clinic amid this chaotic pandemic.”
From a customer experience survey regarding Protective Services Worker Ashlee Purnell:
“Ashlee Purnell has been responsive, kind, and focused on the best interest of the child.”
From a colleague regarding Public Health Nurse Carlos Ayala:
“He is always willing to help his colleagues and can be relied upon to take on additional duties. His flexibility and willingness to learn is greatly appreciated. Thank you Carlos for being a key team player and for helping to support the residents of San Diego County!”
From a customer experience survey regarding Protective Services Worker Darlene Nwagbuo:
“Darlene is amazing! She is always helpful and prompt in her responses. Even when it is not something she directly oversees; she is incredibly willing to help to move the process along on our behalf. She does this all of this with a big smile from ear to ear. Darlene is an awesome asset to the County of San Diego and deserves recognition for all of her hard work and dedication.”
From a customer experience survey regarding Senior Protective Services Worker Gina Herbert:
“Gina Herbert was very helpful and timely. I am thankful for every contact we have had with the adoption program.”
From an email regarding Public Health Nurses Samantha Fezzey and Kacie Morton:
“I wish to compliment two of your Public Health Nurses Samantha Fezzey and Kacie Morton for going the extra mile helping myself an 82-year-old senior with no technical devices get scheduled for COVID vaccination. They both were a ray of sunshine in what had proved to be a very negative and frustrating experience navigating the system.”
From a customer service survey regarding Child Welfare Services Policy Analyst Esther Broers,
“Esther Broers was so friendly and helpful and very knowledgeable! It’s obviously not just a job for her.”
From a customer experience survey regarding Protective Services Worker Judy Wonder:
“Judy Wonder replied to my inquiry within the hour. She gave me the info I needed and provided a link to the forms I needed. She was terrific!!!”
From a HEART survey regarding Revenue & Recovery Officer Cheryl Howell:
" She walked me through the next steps that I need to do in order to join the Fresh Start program. She was incredibly patient with me and went above and beyond. I was very pleased and she made my day brighter!"
From a customer experience survey regarding Senior Protective Services Worker Monica Prokesch,
“Monica Prokesch is really nice and she helped me a lot. She is really kind and polite and really helpful.”
From a customer experience survey regarding Protective Services Worker Jason Anthony:
“My case worker Jason Anthony is very knowledgeable and thorough in getting our family back on track. He is respectful and responsive to all our needs and issues. Your department is truly blessed to have an individual like Jason.“
From a fellow County employee regarding Senior Public Health Nurse Tim McWilliams:
“Thank you for supporting the Nurse Help Line during this time. You volunteered to work evening shifts and on weekends to help provide coverage without hesitation. Thank you!”
From a fellow County employee regarding Office Assistants Cinthya Orozco Lopez and Melina Puga:
“You both are the first faces our clients in the STD clinic (Rosecrans) see. Thank you for having a positive attitude and providing excellent customer service to internal and external stakeholders. You keep our clerical area running smoothly and help add to our patients positive experience. You both are a ray of sunshine, your hard work and dedication is greatly appreciated!”
From a customer experience survey regarding Protective Services Worker Monecar Badilla:
“Monecar Badilla was very attentive and polite! More staff like her!”
From a customer experience survey regarding Emergency Medical Services Director Kristi Koenig:
“Dr. Kristi Koenig's leadership through the Health Service Capacity Task Force has been a phenomenal support to our hospitals and community partners.”
From a customer experience survey regarding Health Information Management Technician Michael Alaysa:
“Helpful and friendly. What more could I want?”
From a HEART Customer Survey regarding South Region Public Health Office Assistant Yolanda Cota:
“These workers are simply the BEST! Yolanda is a wonderful person.”
From a customer satisfaction survey regarding Central Region-Southeast Family Resource Center Office Assistant Teresita Sacolles:
“My service was very amazing I love/appreciate everything you guys do for the community. She helped me with all my needs and made my day a little brighter so thank you!!!”
From a customer experience survey regarding Protective Services Worker Tuyen Ly:
“Tuyen is very professional, she always seem to have the children and foster care parents best interest in mind. I enjoy working with her and San Diego County in general.”
From a phone call regarding Public Health Nurse Hannah Khazaeli at North Inland Public Health Center:
“Thank you to all of you, you are wonderful nurses. I am a citizen of San Diego and want you to know how much you are all appreciated for all you are doing to keep our citizens and families safe. Sending virtual hugs to all of you.”
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